Return of the product
Our iontophoresis machine always comes with 50 days right to withdraw from the purchase, starting from the day you received the package. Email us and we will get back to you.
Keep in mind that you as the customer is responsible for the return until we have received and registered it, so always keep your receipt of shipment. It can sometimes take up to 14 days for a return to come to us and be processed at our warehouse.
Does Hidroxa pay for the return shipment?
No. You will be responsible for paying your own shipping cost for returning your purchased item.
Note: It can take up to 14 days for a return to reach our office and to be processed.
Have you received my returned product?
You will receive a return confirmation via email as soon as we receive your returned product. It can sometimes take up to 14 days for a package to come to us and be processed at our warehouse. If it has been longer than 14 days but you have not heard from us yet, you are welcome to contact our customer service.How do I return a product?
1. Contact us on [email protected] and wait for a reply (We respond within 24 hours)
2. If you want to, write a note with the reason for the return. Place the product and the note in the box that will be used for shipping, preferably in the original packaging you received after purchasing your item.
3 .Seal the package.
4. Submit your package at the desired post office.
5. Please keep your deposit slip.
6. Send the package to the following address:
Hidroxa Medical AB Björndammsterrassen 114 43342 Partille, Sweden7. Mark the package with “Return - Your Name”
8. Notify us that the package is on its way on [email protected]
9. From this moment, we are waiting for your return to reach us.
10. As soon as we receive and process your return, we will send you a return confirmation via email and notify you that your refund process has started..
Keep in mind!*All items sent back to us must be in usable condition, without any mechanical and water damages.
*Always save your receipt until we have registered the return.
Do you have any questions? Contact our customer service and they will help you"
When will I get my refund?
As soon as you receive a return confirmation to your email address, the process for your refund will start. Count on up to seven business days for the money to get into your account.
Warranty
If you wish to make a complaint about a fault on an ordered item, you should contact our customer service as soon as possible after you have discovered the error. Complaints made within two months of the discovery of the error are always considered to have been submitted on time. You as a consumer have 2 years of right to claim. For complete information about your right of complaint, please read our general terms and conditions.